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Annorlunda Market is a curated online marketplace for vintage, antique, and handmade or artisan items. Annorlunda is Swedish for "different" — and that's exactly what we celebrate.

We connect sellers with buyers through a local pickup model: items stay where they are, and sellers can reach buyers everywhere. No packing, no shipping headaches — just authentic pieces finding new homes.

All items must meet at least one of these criteria:

• Vintage — 20 or more years old
• Antique — 100 or more years old
• Handmade / Artisan — crafted by hand with care and skill

Mass-produced modern reproductions, new commercial goods, and items that don't meet these standards are not permitted. All new listings outside a booth or shop are reviewed by Annorlunda staff before going live.

For buyers: Browse and reserve items. Your payment is pre-authorized (not charged yet) when you reserve. Once the seller drops off your item, you'll receive an email with pickup details and a deadline. Pick it up, and your payment completes.

For sellers: List your items, connect your Stripe account, and wait for buyers. When a sale is made, drop your item off at the agreed pickup location within 48 hours. Once the buyer collects it, your payout processes directly to your Stripe account.

The key difference: We keep it local. Items don't get shipped — they get picked up. This means less hassle, no packaging costs, and buyers can inspect their purchase in person.

We use a magic link system — no password to remember. Just enter your email address, and we'll send you a secure login link. Click it, and you're in.

When you first join, you'll be asked to select your role: buyer, vendor, mall owner, or pickup location. You can always browse and shop without an account.

No — you can checkout as a guest. We'll encourage you to create an account after your purchase so you can track your order, manage pickups, and save favorites, but it's entirely optional.

Your card is pre-authorized (reserved, not charged) when you place your order. This confirms you have the funds and reserves the item for you — giving sellers confidence that buyers are serious.

Your card is only charged when you pick up the item. If the transaction is cancelled for any reason before pickup, your authorization is released with no charge.

Yes — buyers can cancel an order from their dashboard before the item has been dropped off by the seller. Once cancelled, your payment authorization is released immediately with no charge.

If you arrive at pickup and the item is significantly not as described, you can let the associate at the pickup location know. They can cancel the transaction on the spot — no charge to you.

All sales are final. Annorlunda Market operates on a buyer-beware basis. We do not authenticate items, assess condition, or take physical inventory — we are a platform connecting buyers and sellers.

We strongly encourage buyers to:

• Review all photos and item descriptions carefully before purchasing
• Inspect the item thoroughly at pickup before completing the transaction
• Ask the seller questions before reserving

Once your item is ready for pickup, you have 7 days to collect it. You'll receive an email when it's ready with the exact pickup deadline, plus reminder emails as the deadline approaches.

If you're unable to pick up in time, please contact the pickup location directly or reach out to us at support@annorlundamarket.com.

Applicable sales tax is calculated automatically at checkout via Stripe Tax, based on your location and the pickup location. The tax amount will be shown clearly before you confirm your purchase.

Getting started takes just a few steps:

• Create a vendor account — sign up and select "Vendor" as your role
• Connect your Stripe account — takes about 5 minutes; this is how you get paid
• List your items — add photos, descriptions, and pricing
• Get verified — new listings outside booths or shops are reviewed by Annorlunda staff to ensure they meet our criteria

Once your listing is approved, it's live and buyers can find and reserve it. See our vendor plans to get started.

All seller payouts are handled through Stripe Connect. When you sign up as a vendor, you'll connect or create a free Stripe account — this typically takes about 5 minutes.

Once a buyer picks up their item, your payment is transferred directly to your Stripe account, minus our platform fee. Stripe then deposits it to your bank account on their standard schedule.

All new listings that are not inside a verified booth or shop are reviewed by Annorlunda staff to confirm they meet our marketplace criteria (vintage, antique, or handmade/artisan).

We review listings as quickly as possible. You'll be notified once your item is approved and live. Items in malls and shops may follow their own venue's listing process.

When a buyer reserves your item, you have 48 hours to drop it off at the designated pickup location. A 24-hour buffer is automatically added for orders placed on a Friday or Saturday.

You'll receive an email with your exact drop-off deadline, plus reminder emails. Prompt drop-off keeps buyers happy and protects your seller reputation on the platform.

We offer Free, Basic, and Premium vendor plans with different features and listing limits. See our vendor plans page for current pricing and feature details.

Cancellation policy: You can cancel your subscription at any time. Your account will remain active through the end of your current billing period. After that, your account and all associated data will be permanently deleted. We recommend exporting any data you need before cancelling.

Annorlunda Market provides up to $500 platform protection (or the sale price of the item, whichever is less) in the case of a qualifying loss due to circumstances outside anyone's reasonable control (acts of God, unforeseen events, etc.).

However, Annorlunda Market is not liable for losses resulting from negligence by the pickup location — for example, if a location leaves items unsecured, fails to maintain reasonable safety standards, or otherwise fails its duty of care. That liability rests with the pickup location.

Our recommendations:

• For high-value items, we strongly encourage sellers to carry their own insurance coverage
• Pickup locations are encouraged to carry bailment policies to protect items in their care

When you purchase an item, it's assigned to a pickup location — typically a local antique mall, shop, or trusted pickup partner. Here's the full flow:

• Buyer reserves item → payment pre-authorized
• Seller drops off item at pickup location within 48 hours
• Pickup location marks item as ready
• Buyer receives email with pickup location, instructions, and deadline
• Buyer picks up item within 7 days → payment completes

Both buyers and sellers receive email reminders as deadlines approach.

Trusted pickup locations are vetted community businesses — such as local studios, boutiques, or neighborhood shops — that aren't antique or vintage venues themselves but want to support their community and earn a little revenue by facilitating item drop-off and pickup on behalf of sellers.

They earn a 3% fee on each transaction they facilitate, with no subscription required. They are responsible for keeping items secure while in their care, and are encouraged to carry bailment insurance.

Own an antique mall or vintage shop? You don't need to sign up as a pickup location — pickup is built into your Enterprise account automatically. See Enterprise plans.

Interested in becoming a community pickup location? Learn more here.

Yes — we automatically apply a 24-hour weekend buffer for orders placed on a Friday or Saturday, giving everyone a bit more breathing room over the weekend. Your confirmation email will always show your exact deadline.

Our platform fees depend on the transaction type:

• Mall / Shop / POS transactions: 3% platform fee
• Trusted pickup location: 2% platform fee + 3% pickup location fee (5% total)

Standard Stripe payment processing fees also apply (2.9% + $0.30 for online card payments; 2.6% + $0.10 for in-person).

Seller subscription fees are separate — see our vendor plans for details.

Sales tax is calculated automatically at checkout via Stripe Tax. The merchant of record (typically the mall, shop, or seller) is responsible for remitting applicable taxes in accordance with their local laws and jurisdiction.

Annorlunda Market does not provide tax advice. We recommend consulting a tax professional if you have questions about your specific obligations.

Payouts are triggered when the buyer completes pickup and the transaction is finalized. Funds are transferred to your connected Stripe account, and Stripe deposits them to your bank on their standard payout schedule (typically 2 business days for US accounts).

No. Annorlunda Market is a marketplace platform — we do not take physical custody of items, assess their condition, or authenticate their provenance or age.

We verify that listed items appear to meet our marketplace criteria based on photos and descriptions, but we make no guarantees about authenticity, condition, or value.

Annorlunda Market is not liable for losses resulting from negligence by a pickup location. Each pickup location is an independent business and is responsible for maintaining reasonable safety, security, and care standards for items in their custody.

In the case of an unforeseeable event (act of God, etc.) that results in item loss, Annorlunda Market offers platform protection of up to $500 or the sale price of the item, whichever is less.

• Sellers with high-value items are encouraged to carry personal insurance
• Pickup locations are encouraged to carry bailment liability policies

When you cancel your subscription, your account remains active until the end of your current billing period. At the end of that period, your account and all associated data are permanently deleted.

We recommend downloading or exporting any records, listings, or transaction history you want to keep before your billing period ends.

Annorlunda Market gives antique malls and shops a full online sales platform. Malls can manage vendors, booths, rent collection, POS transactions, and online checkout — all in one place.

Buyers can browse your vendors' items online and arrange pickup in-store. Your staff manage the handoff. You earn a commission on each transaction while your vendors get online exposure they couldn't get on their own.

See our Enterprise plans for full details and pricing.

Malls can invite vendors directly via the platform, manage waitlists, assign booth spaces, and set booth-level commissions. Vendors receive an invitation link and can create their account and connect Stripe directly.

For more details on the mall owner experience, visit our Enterprise page or contact us at support@annorlundamarket.com.

Yes — and it's one of the best parts of being on Annorlunda. Every Enterprise account (mall and shop) is automatically enrolled in the Annorlunda Network as a trusted pickup location the moment your account is active.

What this means for you:

• Unlimited virtual booths. Any vendor on the platform can designate your location for pickup — not just your own vendors. Every pickup is an opportunity to earn a commission and bring a new customer through your door.
• Real foot traffic. Buyers come to you to collect their purchases. That's your target audience, in your space, with a reason to browse.
• No extra setup. It's built into your account. You don't have to apply, configure, or maintain anything to participate.

Need to pause? If a location is short-staffed or overwhelmed, you can pause pickups with a single toggle in your dashboard — per location. You'll receive an email when pickups are scheduled to resume, so you're always in the loop.

Inte Annorlunda is Swedish for "not different" — and it's our community quality-control system.

If you come across an item that doesn't seem to meet our marketplace criteria (not vintage, not antique, not handmade), you can flag it as Inte Annorlunda. Our staff will review the listing and, if it doesn't meet our standards, it will be removed from the platform.

This helps keep Annorlunda Market a curated, trustworthy place for genuine finds — maintained by the community, not just by us.

Email us anytime at support@annorlundamarket.com. We aim to respond within one business day.

For urgent issues related to an active transaction or pickup deadline, please include your order details in your message so we can help as quickly as possible.