These Terms of Service ("Terms") constitute a legally binding agreement between you and Annorlunda Market LLC, an Ohio limited liability company ("Annorlunda," "we," "us," or "our"), governing your access to and use of the Annorlunda Market platform, website, and related services (collectively, the "Services") available at annorlundamarket.com.
We reserve the right to amend these Terms at any time by updating the "Last Updated" date. Your continued use after any amendment constitutes acceptance. The Services are intended for users who are at least 18 years old.
Annorlunda Market is a curated, multi-sided marketplace platform connecting antique vendors, antique mall owners, shop owners, trusted pickup locations, and buyers. The platform facilitates peer-to-peer and business-to-consumer transactions involving antique (100+ years old), vintage (10–99 years old), and handmade/artisan items.
Annorlunda Market is a technology platform and is not a party to any transaction between buyers and sellers. We do not take ownership, possession, or title to any items listed or sold through the Services. We are not responsible for the quality, safety, legality, or accuracy of any item listed.
The Services include, but are not limited to: vendor storefronts and inventory management tools; QR code-based item identification and pickup verification; integrated payment processing via Stripe; pickup coordination with trusted pickup locations; mall and shop owner management dashboards; point-of-sale (POS) tools for in-person transactions; and analytics, reporting, and tax export tools.
The Services support multiple user roles, each with distinct responsibilities:
Role-specific obligations are detailed in the Supplemental Agreements in Sections 19–22, which are incorporated into these Terms by reference. All users, regardless of role, are bound by Sections 1–18.
You may be required to create an account to access certain features. You agree to provide accurate, current, and complete information and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
We use a magic link authentication system. You are responsible for the security of your email account and any device used to access the Services. We reserve the right to suspend or terminate any account at our sole discretion, with or without notice, for any violation of these Terms or any applicable law. You may not transfer your account to another person or entity without our prior written consent.
All content, trademarks, logos, software, and other intellectual property on or in the Services are owned by or licensed to Annorlunda Market LLC. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose only. You may not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from any portion of the Services without our express prior written permission.
By uploading photographs, descriptions, or other content to the Services, you grant Annorlunda Market LLC a non-exclusive, royalty-free, worldwide license to use, display, and reproduce that content in connection with the Services and our marketing materials. You represent and warrant that you own or have the right to upload all content you submit, and that such content does not infringe any third-party rights.
All items listed on Annorlunda Market must be antique (100+ years old), vintage (10–99 years old), or handmade/artisan. Mass-produced modern retail items are not permitted. We reserve the right to remove any non-compliant listing without notice.
You agree not to: list items you do not own or have authority to sell; misrepresent the age, condition, authenticity, or provenance of any item; circumvent platform fees or attempt to complete transactions outside the platform; use automated tools, bots, or scrapers to access the Services; post false, misleading, defamatory, or harmful content; harass, threaten, or abuse other users, staff, or partners; use the Services for any illegal purpose; or attempt to gain unauthorized access to any portion of the Services or other accounts.
Violation of these rules may result in listing removal, account suspension, or termination, at our sole discretion.
Payments are processed through Stripe. By using the Services, you agree to Stripe's Terms of Service. We are not responsible for errors or failures attributable to Stripe. All prices and fees are stated in U.S. dollars. Sales tax is calculated automatically based on applicable law and buyer/seller location.
Annorlunda Market charges platform fees on transactions as follows: mall/shop online checkout: 3%; trusted pickup location: 2% platform + 3% pickup location fee; shipping transactions: 10%; POS/terminal in-person sales: 3%. Fees are subject to change with reasonable notice.
For cash transactions where platform fees cannot be automatically collected via Stripe, mall owners and shop owners are invoiced monthly. Payment is due within 15 days of invoice. Failure to pay may result in suspension of POS and cash management features.
Certain features require a paid subscription. Subscriptions renew automatically monthly unless cancelled. Cancellation takes effect at the end of the current billing period. We reserve the right to change subscription pricing with 30 days' notice. Subscription fees are non-refundable except as required by applicable law.
Vendor payouts are processed through Stripe Connect. Vendors must complete Stripe's identity verification to receive payouts. Annorlunda Market is not responsible for delays caused by Stripe's verification process or bank processing times.
Annorlunda Market offers local pickup as its primary fulfillment method. For pickup orders: vendors have 48 hours (plus a 24-hour buffer for Friday/Saturday orders) to drop off items at trusted pickup locations; mall/shop staff have 48 hours to mark items ready after an online purchase; buyers have 7 days from the "ready" notification to collect items.
Annorlunda Market is not responsible for items that are lost, damaged, or stolen while in the custody of a pickup location, vendor, or buyer. Our maximum liability for any lost or damaged item in any scenario is $500.00 USD.
You agree to defend, indemnify, and hold harmless Annorlunda Market LLC and its members, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (1) your use of the Services; (2) your violation of these Terms; (3) your violation of any third-party rights, including intellectual property rights; (4) any item you list, sell, or transfer through the Services; or (5) any dispute between you and another user.
We collect and use personal information as described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to our data practices. The Services are hosted in the United States. If you access the Services from outside the United States, you consent to the transfer of your data to and processing in the United States. We do not knowingly collect personal information from children under 13.
We respect the intellectual property rights of others. If you believe any content on the Services infringes your copyright, please send a written notice to support@annorlundamarket.com containing: (1) your signature; (2) identification of the copyrighted work; (3) identification of the infringing material and its location; (4) your contact information; (5) a good-faith belief statement; and (6) a statement of accuracy under penalty of perjury. We will respond to valid DMCA notices by removing or disabling access to the identified content.
These Terms remain in effect while you use the Services. We reserve the right, in our sole discretion and without notice or liability, to suspend or terminate your account and access to the Services at any time for any reason, including violation of these Terms. Upon termination, your right to use the Services ceases immediately. If your account is terminated, you may not re-register under a different name or email without our express written consent. Provisions that by their nature should survive termination will survive, including intellectual property, indemnification, limitation of liability, and dispute resolution.
These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before initiating any formal proceeding, the parties agree to attempt to resolve any dispute informally. The party with a grievance must send written notice to support@annorlundamarket.com describing the dispute and desired resolution. The parties will negotiate in good faith for 30 days from receipt of notice.
IF THE DISPUTE IS NOT RESOLVED DURING THE INFORMAL RESOLUTION PERIOD, IT SHALL BE FINALLY AND EXCLUSIVELY RESOLVED BY BINDING ARBITRATION — NOT IN COURT. By agreeing to these Terms, you waive your right to a jury trial and your right to participate in a class action lawsuit.
Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (available at www.adr.org), or, if the dispute does not qualify as a consumer dispute, under its Commercial Arbitration Rules. The arbitration shall take place in Hamilton County, Ohio, or, at the claimant's option if they are a consumer, via telephone or video conference. The arbitrator shall apply Ohio law. The arbitrator's written decision is final and binding, and judgment may be entered in any court of competent jurisdiction.
Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent imminent irreparable harm. Claims involving intellectual property infringement, theft, or unauthorized access to the Services are not subject to arbitration.
Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim arose. Claims not filed within this period are permanently barred.
For any dispute not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Hamilton County, Ohio, and waive all objections to such jurisdiction and venue.
By using the Services, you consent to receive electronic communications from us, including transactional emails, system notifications, and marketing communications (which you may opt out of at any time). You agree that electronic communications satisfy any legal requirement for written communications.
We reserve the right to modify, suspend, or discontinue any portion of the Services at any time without notice or liability. We are not obligated to maintain or support any feature. We will not be liable to you or any third party for any such modification, suspension, or discontinuance.
These Terms, together with all supplemental agreements and policies incorporated by reference, constitute the entire agreement between you and Annorlunda Market LLC with respect to the Services. If any provision is found to be unlawful, void, or unenforceable, that provision is severed and does not affect remaining provisions. Our failure to enforce any provision does not constitute a waiver. We may assign these Terms at any time without notice. You may not assign these Terms without our prior written consent. These Terms do not create any partnership, joint venture, employment, or agency relationship between the parties.
State of Organization: Ohio
Email: support@annorlundamarket.com
Website: annorlundamarket.com
For legal notices required under these Terms, please email support@annorlundamarket.com with the subject line "Legal Notice."
Applies to all users with the Vendor role. Incorporated into and governed by the Terms above.
Annorlunda Market is a curated marketplace for antique, vintage, and handmade/artisan items. You may only list items that meet one of the following criteria:
You agree to provide accurate, truthful descriptions of all items, including age, condition, materials, provenance, and dimensions. Misrepresentation of an item's age, authenticity, or condition is grounds for immediate account termination. You are solely responsible for the accuracy of your listings.
You represent and warrant that you own all items you list or have full legal authority to sell them. You agree that listing an item constitutes a binding offer to sell at the listed price. You may not list items that are stolen, subject to a lien, consigned to another party, or otherwise encumbered.
Annorlunda Market charges platform fees on completed transactions. Current fee rates are:
Fees are deducted automatically from transaction proceeds via Stripe. Fee rates may be updated with notice posted to the platform.
Vendor payouts are processed through Stripe Connect. You must complete Stripe's identity verification to receive payouts. Annorlunda Market is not responsible for delays caused by Stripe's verification process or bank processing times. Payout schedules are determined by Stripe's standard processing timelines.
When a buyer purchases your item for pickup, you are responsible for:
Failure to drop off on time may result in order cancellation and may affect your vendor standing on the platform.
Once a buyer purchases an item, cancellations are subject to Annorlunda Market's Refund and Return Policy. You agree to honor all completed transactions. Repeated cancellations or failure to fulfill orders may result in account suspension.
Vendor accounts are available on free, basic, and premium subscription tiers. Certain features are gated by subscription level. Paid subscriptions renew automatically and are non-refundable except as required by law. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
For items sold through trusted pickup locations, you are the merchant of record. You are responsible for complying with all applicable federal, state, and local laws governing the sale of your items, including collecting and remitting any applicable sales taxes, and ensuring you have the legal right to sell all items in your jurisdiction.
You retain ownership of all items until the buyer completes pickup. You acknowledge that items will be stored at a third-party pickup location and that Annorlunda Market does not guarantee safety against theft, fire, water damage, or accidental breakage. Items valued above $500 must be insured by you prior to drop-off, or you must request marketplace approval for special handling.
You agree not to:
Annorlunda Market reserves the right to suspend or permanently remove any vendor account at its sole discretion for violations of this Agreement, the platform's Terms of Service, or any applicable law. Upon termination, any in-flight transactions must be honored or cancelled per platform policy.
Applies to all users with the Mall Owner role. Incorporated into and governed by the Terms above.
Mall Owner agrees to use the platform to manage vendor relationships, booth assignments, rent collection, POS sales, and online sales facilitation. Mall Owner is an independent contractor. Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between Mall Owner and Annorlunda Market.
Mall Owner's access is governed by the active subscription tier (basic or premium). Features vary by tier. Subscriptions renew automatically monthly. Mall Owner may cancel at any time; cancellation takes effect at the end of the current billing period. Subscription fees are non-refundable except as required by law. Annorlunda Market reserves the right to modify subscription pricing with 30 days' notice.
Mall Owner is responsible for: recruiting, vetting, and managing vendors; assigning and managing booth spaces; setting and communicating booth rental rates; ensuring vendors comply with item eligibility standards; and removing or suspending vendors who violate platform standards. Annorlunda Market is not responsible for disputes between Mall Owner and individual vendors.
Mall Owner may use the platform's invoicing tools to generate Stripe-powered rent invoices to vendors. Mall Owner is solely responsible for setting accurate rental rates and ensuring invoices are issued on time. Annorlunda Market provides the invoicing infrastructure but is not responsible for vendor non-payment or collection of overdue rent. Invoicing tools may only be used for legitimate rent and commission charges related to vendor booth arrangements.
Annorlunda Market charges: online checkout (mall as merchant of record): 3% platform fee; POS/terminal in-person sales: 3% platform fee. For online transactions, Stripe automatically deducts the platform fee.
For cash transactions, Annorlunda Market cannot automatically collect its fee via Stripe. Mall Owner will be invoiced monthly for all applicable platform fees on cash transactions from the prior calendar month.
Mall Owner agrees that cash transaction fees are a legitimate obligation and authorizes Annorlunda Market to charge the payment method on file after the 15-day period if payment is not received.
For online sales where the mall is designated as merchant of record via Stripe Connect, Mall Owner accepts responsibility for tax collection and remittance on those transactions as required by applicable law. Mall Owner must complete Stripe Connect onboarding and maintain an active, verified Stripe account.
For online orders placed for pickup at the mall, Mall Owner and its staff are responsible for:
Items remain the property of the vendor until released to the buyer. Mall Owner is liable for losses caused by its own negligence or the negligence of its staff.
Mall Owner agrees to enforce Annorlunda Market's item eligibility standards. Only antique (100+ years), vintage (10–99 years), and handmade/artisan items may be listed. Mall Owner must promptly remove non-compliant listings and take reasonable steps to prevent vendors from listing ineligible items.
Mall Owner agrees to keep confidential any non-public information about the platform, its technology, fee structures, or other vendors obtained through use of the Services, and not to disclose such information to third parties or competitors.
Mall Owner may access sales data, analytics, and tax export tools through the platform dashboard. Mall Owner is responsible for maintaining their own records for tax and accounting purposes. Annorlunda Market does not provide accounting, tax, or legal advice.
This Agreement begins upon acceptance and continues month-to-month. Either party may terminate with 60 days' written notice. Annorlunda Market may terminate immediately for material breach, non-payment, or conduct harmful to the platform or its users. Upon termination, Mall Owner must continue to honor all in-flight transactions and may not redirect pending pickups or transactions to a competing service.
Mall Owner is encouraged to maintain commercial general liability insurance and commercial property insurance adequate for its operations. A bailee endorsement covering items in custody is recommended. Annorlunda Market does not provide insurance coverage for items held by Mall Owner.
Mall Owner agrees to indemnify and hold harmless Annorlunda Market LLC and its officers, agents, and employees from any claims, losses, or expenses (including attorneys' fees) arising from Mall Owner's breach of this Agreement, negligence, violation of applicable law, or disputes with vendors or buyers.
Applies to all users with the Shop Owner role. Incorporated into and governed by the Terms above.
Shop Owner agrees to use the platform to sell its own inventory, process in-person POS transactions, facilitate online sales, and serve as a pickup location. Shop Owner is an independent contractor. Nothing in this Agreement creates a partnership, joint venture, employment, or agency relationship between Shop Owner and Annorlunda Market.
Shop Owner may only list items that are antique (100+ years old), vintage (10–99 years old), or handmade/artisan. Shop Owner agrees to provide accurate, truthful descriptions for all listed items. Mass-produced, modern retail items are not permitted. Shop Owner represents and warrants that it owns all listed items or has full legal authority to sell them, and that items are not stolen, subject to lien, or otherwise encumbered.
Shop Owner's access is governed by the active subscription tier. Subscriptions renew automatically monthly. Shop Owner may cancel at any time; cancellation takes effect at the end of the current billing period. Subscription fees are non-refundable except as required by law.
Annorlunda Market charges: online checkout: 3% platform fee; POS/terminal in-person card transactions: 3% platform fee. Fees are deducted automatically via Stripe where possible.
For cash transactions, Shop Owner will be invoiced monthly for all applicable platform fees from the prior calendar month.
Shop Owner agrees that cash transaction fees are a legitimate obligation and authorizes Annorlunda Market to charge the payment method on file after the 15-day period if payment is not received.
Shop Owner must complete Stripe Connect onboarding and maintain an active, verified Stripe account to receive payouts and process online transactions. For online sales, Shop Owner accepts responsibility for tax collection and remittance as required by applicable law.
Shop Owner agrees to serve as a pickup location for online orders. When buyers purchase items for in-store pickup, Shop Owner and its staff are responsible for:
Shop Owner is liable for losses caused by its own negligence or the negligence of its staff.
Once a buyer purchases an item, cancellations are subject to Annorlunda Market's Refund and Return Policy. Shop Owner agrees to honor all completed transactions. Repeated cancellations or failure to fulfill orders may result in account suspension.
Shop Owner agrees not to: circumvent platform fees or complete transactions outside the platform with buyers discovered through Annorlunda Market; misrepresent item age, authenticity, condition, or provenance; list items it does not own or have authority to sell; or engage in any fraudulent, deceptive, or misleading conduct.
This Agreement begins upon acceptance and continues month-to-month. Either party may terminate with 60 days' written notice. Annorlunda Market may terminate immediately for material breach, non-payment, or conduct harmful to the platform. Upon termination, all in-flight transactions must be honored or cancelled per platform policy.
Shop Owner is encouraged to maintain commercial general liability insurance and commercial property insurance adequate for its operations. A bailee endorsement covering items in custody is recommended. Annorlunda Market does not provide insurance coverage for items held by Shop Owner.
Shop Owner agrees to indemnify and hold harmless Annorlunda Market LLC and its officers, agents, and employees from any claims, losses, or expenses (including attorneys' fees) arising from Shop Owner's breach of this Agreement, negligence, violation of applicable law, or disputes with buyers.
Applies to all users who register a trusted pickup location. Incorporated into and governed by the Terms above.
Annorlunda Market operates a platform that facilitates peer-to-peer resale transactions involving antique, vintage, and artisan items. Pickup Location agrees to act as a temporary pickup and release site for certain transactions. Pickup Location does not take ownership of items and acts solely as a temporary custodian.
Pickup Location agrees to: accept physical delivery of items from sellers; temporarily store items on-site; release items to buyers only upon Annorlunda Market-authorized pickup verification; and follow all operational compliance requirements outlined in this Agreement.
Annorlunda Market will: handle payments, authorizations, buyer and seller coordination, disputes, and customer support; and provide pickup verification tools (QR codes, secret codes, dashboards).
At the time an item is dropped off, Pickup Location must: scan the item's QR code immediately upon intake; confirm that the physical item matches the photographs, written description, and item category; record the item's physical storage location; and complete all intake steps at the time of drop-off, not later in the day. Pickup Location may refuse intake if the item does not reasonably match the listing.
Items must be stored in a reasonably secure, indoor, locked location when the business is closed. Items must not be displayed for sale, used, altered, or released except as authorized. Pickup Location acknowledges items remain the property of the seller until released to the buyer. Any known damage, loss, or issues must be reported to Annorlunda Market immediately.
Pickup Location must not release any item unless all of the following occur:
Annorlunda Market will pay Pickup Location a revenue share as specified in the onboarding materials or dashboard. Fees are subject to adjustment with notice as provided herein.
During the term of this Agreement, for peer-to-peer resale transactions initiated outside Pickup Location's own inventory or POS system, Annorlunda Market shall be the exclusive provider of pickup coordination, payment authorization, and dispute handling services for antique, vintage, and artisan items. This exclusivity does not restrict Pickup Location's own retail sales or unrelated services, and applies only to third-party peer-to-peer resale pickups.
If Pickup Location receives a bona fide offer from a third party to provide a substantially similar peer-to-peer pickup service, Pickup Location agrees to notify Annorlunda Market in writing of the offer and allow Annorlunda Market 15–30 days to match or improve the offer. Pickup Location may accept the third-party offer only if Annorlunda Market declines in writing or fails to respond within the period.
This Agreement begins upon acceptance and continues month-to-month. Either party may terminate with 60–90 days' written notice. Upon notice of termination, Pickup Location must continue to honor all in-flight transactions, may not transition them to a competing service, and all operational compliance requirements remain in effect until completion.
Pickup Location is an independent contractor. Nothing in this Agreement creates a partnership, joint venture, or employment relationship.
Pickup Location is responsible for items in their care, custody, or control and will exercise reasonable care in storing, handling, and safeguarding items. Pickup Location is liable for any loss or damage caused by their own negligence or the negligence of their staff.
Pickup Location is encouraged to maintain commercial property insurance covering their own property. A bailee endorsement is recommended but not required at this time. Annorlunda Market does not provide insurance coverage for items held by Pickup Location.
Pickup Location agrees to indemnify Annorlunda Market for losses caused by their own negligence or failure to follow the operational compliance requirements of this Agreement.
Annorlunda Market may suspend or terminate access for operational noncompliance, withhold payments related to violations, or remove Pickup Location from the platform. Repeated or material violations constitute grounds for immediate termination without notice.
Annorlunda Means Different.
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